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Location:
11703 Cathell Road
Berlin, MD 21811

Job Description:
The Shift Leader works in support of the leadership team to facilitate completion of all store-level tasks. The Shift Leader performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate is someone who creates a positive store culture by treating employees fairly and respectfully. The Shift Leader must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.

Duties and Responsibilities

• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
• Ensure the proper execution of assigned food service programs and procedures
• Support and follow all safety and security initiatives
• Adhere to the execution of established Royal Farms rules, policies, procedures, and system
• Ensure the proper execution of all Royal Farms marketing programs
• Operate the point of sale (POS) and maintain proper cash controls
• Provide leadership to their retail team members that ensures a pleasant customer service experience
• Adhere to company policy for checking in external and internal vendors
• Maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in-time” replenishment
• Complete all side work as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Ensure the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, cash, etc.)
• Complete other tasks as assigned

Requirements:
The ideal candidate for the Shift Leader position must be at least 18 years old and will:

• Have consistently demonstrated strong leadership skills
• Understand that their success depends on their team’s success, aspiring to make the people around them better than they currently are
• Possess strong written, verbal, and interpersonal communication skills
• Possess strong supervisory and organizational skills
• Have at least 6 months’ food service/retail management experience. Internal promotion candidates should be employed for at least 90 days.
• Have earned a high school diploma or GED
• Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making skills.
• This is can be a Full-Time or Part-Time position and does not require open availability like other management roles.
• Be ServSafe Certified currently or be able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.
• Be able to lift and carry 50 lbs
• Be able to lift, bend, and stand as many as eight hours per day

Location:
11703 Cathell Road
Berlin, MD 21811

Job Description:
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty.

Duties and Responsibilities

• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service
• Respond to customer requests in a timely manner, including answering customers’ questions about merchandise and advising customers on merchandise selection
• Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift
• Perform the following duties related to Customer Self Service machines:
o Always present and engaged with all customers
o Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the
Self-Checkout system as needed to help speed along their checkout experience
o Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential
opportunities for theft
o Troubleshoot the equipment and escalate issues when necessary
o Assist customers with items that are not available using the Self-Checkout system alone, including:
 Tobacco products
 Money orders
 Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone
accessories, etc.)
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Replenish products and supplies to ensure the store is always stocked
• Check expiration codes, face and inspect all items. Pull expired items, document, and discard
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.
• Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Complete other assigned tasks as assigned by management

Requirements:
The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:

• Understand that their team’s success depends on their accomplishments
• Possess strong written, verbal, and interpersonal communication skills
• Possess organizational skills and decision-making skills
• Have earned a high school diploma or GED (preferred)
• Utilize basic math skills and basic computer skills
• Exhibit acceptance of authority
• Be able to lift and carry 50 lbs
• Be able to lift, bend, and stand as many as eight hours per day

Location:
11703 Cathell Road
Berlin, MD 21811

Job Description:
The main objective of the Kitchen Manager, also know as the Food Service Leader (FSL) in this job description, is to manage all areas of the food service and beverage operation. The FSL is responsible for efficiently executing all food service programs in compliance with Royal Farms guidelines as well as regulatory food service specifications. The FSL is required to train, coach, and lead the food service team. They oversee inventory, order product and supplies, and ensure routine maintenance and upkeep of equipment. The FSL is accountable to meet and/or exceed food and beverage performance and profit goals according to Royal Farms standards. The FSL should provide a safe, sanitary, and appetizing food service environment. The FSL ensures an exceptional customer experience while achieving operational excellence.

Duties and responsibilities

• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
• Maintain and drive high standards and expectations around food quality, food safety and store cleanliness
• Ensure the 24/7 execution of all food service and beverage programs; including proper ordering, production planning, product handling and appearance
• Administer food service efficiencies and ensure planograms are utilized and followed
• Manage the training, coaching, and performance of food service team members.
• Analyze food service results and trends; prepare action plans to leverage the store’s food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
• Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Develop knowledge and awareness of current marketing programs, promotions, strategies, and initiatives; educate all retail team members
• Adhere to company policy with external and internal vendors
• Comply with Royal Farms’ policies, procedures, and systems (people, safety, assets, etc.)
• Complete other tasks as assigned

Requirements:
The ideal candidate for the Food Service Leader position must be at least 18 years old and will:

• Have consistently demonstrated strong leadership skills
• Understand that their success depends on their team’s success, aspiring to make the people around them better than they currently are
• Possess strong written, verbal, and interpersonal communication skills
• Possess strong supervisory and organizational skills
• Have at least 1 year food service/restaurant management experience. Internal promotion candidates should be employed for at least 90 days.
• Have earned a high school diploma or GED
• Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making skills.
• Must be available to work all shifts, weekends, and holidays based on business needs. Primary work hours are between 6am – 2pm.
• Be ServSafe Certified currently or be able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.
• Be able to lift and carry 50 lbs
• Be able to lift, bend, and stand as many as eight hours per day

Location:
11703 Cathell Road
Berlin, MD 21811

Job Description:
This job contributes to Royal Farms success by leading a team of Associates to create and maintain a positive experience for our customers. The Store Leader is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a substantial portion of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities
• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
• Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
• Support and follow all safety and loss prevention initiatives
• Assemble an effective retail team through recruiting, training, and development.
• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly
reviews store environment and key business indicators to identify problems, concerns, and opportunities for
improvement to provide coaching and direction to the store team to achieve operational goals.
• Develop a strong management team through succession planning using the internal promotion process
• Implement a strategy to maintain operational excellence and consistency in store cleanliness, food safety,
merchandising, and “just-in-time” replenishment
• Monitor and analyze business processes and results to profitably achieve Royal Farms goals
• Adhere to company policy for checking in external and internal vendors
• Ensure the proper execution of all Royal Farms marketing programs
• Connect with the community in which we operate to establish positive relationships
• Provide leadership to their retail team members that ensures a pleasant customer service experience
• Ensures adherence to applicable wage and hour laws for nonexempt Associates and minors.
• Conduct meetings with retail team members and encourage on-going open communication, feedback and
follow-up
• Communicates clearly, concisely and accurately in order to ensure effective store operations.
• Resolution oriented in all Employee Relations activities
• Recognize employees that adhere to the company’s standards
• Ensure the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, cash, etc.)
• Complete other tasks as assigned

Qualifications
The ideal candidate for the Store Leader position will:
• Have consistently demonstrated strong leadership skills
• Possess strong written, verbal, and interpersonal communication skills
• Possess strong supervisory and organizational skills
• Have at least 2 years’ fast food/retail management experience.
• Have earned a high school diploma or GED
• 2-year college degree preferred
• Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making
skills.
• Food Safety Certification preferred

Requirements:
• Be at least 18 years old
• Must be able to travel as required
• Must be available to work all shifts, weekends, and holidays based on business needs.
• As you will be training employees who are required to lift and bend, you should be able to lift, bend, and stand as many as eight hours per day
• Be able to lift and carry 50 lbs

Location:
11703 Cathell Road
Berlin, MD 21811

Job Description:
The Assistant Store Leader position is responsible for implementing workflow procedures based on direction from the Store Leader. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of their store. They will also be required to lead the daily operations of the store and retail team in the Store Leader’s absence, and to otherwise assist the Store Leader as required.

The desired candidate will be a person who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities:
• Ensure every customer receives outstanding service by providing a friendly environment (greeting and
acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of
customer service)
• Adhere to the execution of established Royal Farms rules, policies, procedures, and systems and reports
concerns to the Store Leader and when applicable, the District Leader and Human Resources
• Works closely with the Store Leader to train new employees on proper safety procedures and use of personal
protective equipment. Conduct ongoing training of any new material or safety related procedures.
• Assist the Store Leader with assembling an effective retail team through recruiting, training and development,
and timely performance feedback
• Monitor and analyze business processes and results to profitably achieve Royal Farms goals
• Ensure the proper execution of all Royal Farms marketing programs
• Connect with the community in which we operate to establish positive relationships
• Adhere to company policy for checking in external and internal vendors
• Provide leadership to their retail team members that ensures a pleasant customer service experience
• Recognize employees that adhere to the company’s standards and recommend to the Store Leader employees
who may be suited for promotion
• Resolution oriented in all Employee Relations (ER) activities
• Ensure the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, cash, etc.)
• Complete other tasks as assigned

Qualifications
The ideal candidate for the Assistant Store Leader position will:
• Have consistently demonstrated strong leadership skills
• Possess strong written, verbal, and interpersonal communication skills
• Possess strong supervisory and organizational skills
• Have at least 1 year fast food/retail management experience.
• Have earned a high school diploma or GED
• 2-year college degree preferred
• Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making
skills.
• Food Safety Certification preferred

Requirements:
• Be at least 18 years old
• Must be able to travel as required
• Must be available to work all shifts, weekends, and holidays based on business needs.
• Be able to lift, bend, and stand as many as eight hours per day
• Be able to lift and carry 50 lbs

Location:
11703 Cathell Road
Berlin, MD 21811

Job Description:
The Night Shift Customer Service Leader is responsible for the complete operations of the store when a more senior level manager is not present. This position will be scheduled primarily on 3rd shift to manage tasks that are typically reserved for nighttime shifts, occasionally position will be scheduled on 2nd shift based on business needs. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity.

Duties and responsibilities
• Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Respond to and resolve customer inquiries and solicit customer feedback and input.
• Follow and train our Mission and Brand standards
• Ensure execution of established safety, security, quality, and store operations policies and standards.
• Provide direction, motivation, and coaching for associates during the shift.
• Recognize associates and celebrate accomplishments.
• Enforce cash handling and accountability processes and perform manager functions on register.
• Administrate check-in of external and internal vendors according to corporate procedures.
• Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.
• Complete all required cleaning tasks
• Any other duties as assigned by the Store Leader

Requirements:
Essential Functions include:
• Excellent customer service skills
• Ability to work with little or no supervision
• Detail oriented and excellent organizational skills
• Ability to defuse issues using de-escalation and problem-solving techniques
• Proven self-starter with demonstrated ability to make decisions
• Excellent relationship building and leadership skills
• Food Safety Certified
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
• Must be able to lift and carry up to 35 lbs
• Ability to learn and utilize the store’s technology
• Must have reliable transportation
• Must be at least 18 years old to be considered for this role
• Ability to direct others and prioritize tasks

Qualifications
• High School Diploma or GED equivalent
• Ability to work 35 – 40 hours per week
• Ability to work primarily third shift with an occasional 2nd shift, weekends, and holidays, based on business needs
• Experience leading, developing and selecting teams preferred
• Experience effectively implementing change and demonstrated results in execution
• Leadership experience in a fast-paced retail, food service, or fuel environment preferred
• Experienced in all areas of store operations, including food service
• Proven and consistently demonstrated skills in the following:
• Exceptional Customer Service
• Relationship Building
• Effective Communication

Location:
11703 Cathell Road
Berlin, MD 21811

Job Description:
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty.

Duties and Responsibilities

• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service
• Respond to customer requests in a timely manner, including answering customers’ questions about merchandise and advising customers on merchandise selection
• Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift
• Perform the following duties related to Customer Self Service machines:
o Always present and engaged with all customers
o Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the
Self-Checkout system as needed to help speed along their checkout experience
o Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential
opportunities for theft
o Troubleshoot the equipment and escalate issues when necessary
o Assist customers with items that are not available using the Self-Checkout system alone, including:
 Tobacco products
 Money orders
 Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone
accessories, etc.)
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Prepare all made to order food and/or beverages according to recipe or customer specifications.
• Replenish products and supplies to ensure the store is always stocked
• Check expiration codes, face and inspect all items. Pull expired items, document, and discard
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.
• Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Complete other assigned tasks as assigned by management

Requirements:
The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:

• Understand that their team’s success depends on their accomplishments
• Possess strong written, verbal, and interpersonal communication skills
• Possess organizational skills and decision-making skills
• Have earned a high school diploma or GED (preferred)
• Utilize basic math skills and basic computer skills
• Exhibit acceptance of authority
• Be able to lift and carry 50 lbs
• Be able to lift, bend, and stand as many as eight hours per day

Location:
11703 Cathell Road
Berlin, MD 21811

Job Description:
The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate creates a positive store culture by treating employees fairly and respectfully. The CSL must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.

Duties and Responsibilities:

• Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
• Ensures the proper execution of assigned food service programs and procedures
• Supports and follows all safety and security initiatives
• Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
• Ensures the proper execution of all Royal Farms marketing programs
• Operates the point of sale (POS) and maintains proper cash controls
• Provides leadership to their retail team members that ensures a pleasant customer service experience
• Adheres to company policy for checking in external and internal vendors
• Maintains operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in-time” replenishment
• Completes all store side work as required (e.g., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.)
• Completes other assigned tasks

Requirements:
The ideal candidate for the Customer Service Leader position must be at least 18 years old and:

• Has consistently demonstrated strong leadership skills
• Understands that their success depends upon their team’s success, encouraging and inspiring their coworkers to improve themselves
• Possesses strong written, verbal, and interpersonal communication skills
• Possesses strong supervisory and organizational skills
• Has at least 1 year of food service/retail management experience. Internal promotion candidates should be employed for at least 90 days.
• Has earned a high school diploma or GED
• Utilizes basic business math and accounting skills, computer skills, and strong analytical and decision-making skills
• Must be available to work all shifts, weekends, and holidays based on business needs.
• Is currently ServSafe Certified or is able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.
• Can lift and carry 50 lbs
• Can lift, bend, and stand as many as eight (8) hours per shift.