Store Leader Apprenticeship Program Succeed in the Store Leader Role
Maryland Residents Only
Careers at Royal Farms
Royal Farms is a regional powerhouse in the convenience store industry and our continued growth presents our employees with tremendous opportunities for a rewarding career and advancement opportunities. We’re looking for customer-oriented, passionate individuals who support our mission to delight customers in a way that creates loyalty. Whether you join us as a part-time associate, store leader, or a member of our corporate staff, you’ll be a part of a team that strives every day to give our customers the best experience in the industry.
Company History
The Royal Farms legacy began in 1959 when its parent company, Cloverland Dairy, opened its first “White Jug” store in Baltimore, Maryland. At the time, home delivery of milk products was being replaced by the availability of these products in large grocery stores. The “White Jug” store was a convenient location for customers to pick up the dairy products that had formerly been delivered to their homes. Over the years, the stores began selling other convenience items to their customers. As the industry evolved, the name changed to Royal Farm Stores, and then to Royal Farms.
Today, Royal Farms has become a regional powerhouse with over 240 stores in Maryland, Delaware, Virginia, Pennsylvania, West Virginia, and New Jersey. Royal Farms has developed its own brand of quality fresh foods, while continuing a tradition of selling dairy products, core convenience items, and fuel products.
Culture
Royal Farms is filled with energetic, creative, positive, hardworking team members who bring out the best in each other day in and day out. We adhere to our Core Values while having fun, working hard, and celebrating each other’s successes. If that sounds like you or someone you know, click on the “Apply Now” link above for your position of interest. We’re always looking for the best of the best!
Join us and you’ll be joining a company that has received the following awards:
- Best Mid-Sized Employer (2017, 2018, and 2022)
- Best Employer for Diversity (2019)
Our Mission: Delight Customers in a Way That Creates Loyalty
Employee Spotlight
Royal Farms Employee Spotlight
Employee Giveaway Spotlight! D’Mya
D’Mya has been employed with Royal Farms for just over one year, she works as a Customer Service Leader at one of our Baltimore locations. D’Mya was hired as a Customer Service associate and was promoted after being employed for 8 months.
Congratulations to D’Mya for winning our employee giveaway! Every employee in good standing was eligible to receive entries into the sweepstakes. She was able to choose between either $25,000 cash or a 2021 Ford Mustang or Edge SUV.
D’Mya took the cash option and she said she plans to use the money to help her mother move into a better house.
Food Service Leader: Brandy Clark
Brandy started her career with Royal Farms in May 2012 as a Customer Service Associate in Queen Anne Maryland. Brandy has spent some time as an Assistant Store Leader and was promoted to a Food Service Leader in October 2020. After working at a few different locations, Brandy has found her home in Chestertown. As a Food Service Leader, Brandy is responsible for all areas of food service in our Deli. Brandy said she enjoys her time as a Food Service Leader the most.
What do you like most about Royal Farms?
Brandy enjoys being able to interact with customers each day and serve them quality food that makes them happy. Brandy likes that Royal Farms shows care and concern for their employees and offers her flexible scheduling. She feels she has a good working relationship with her team.
What do you like to do in your spare time?
Outside of Royal Farms, Brandy cherishes the time she gets to spend with her spouse and children.
Food Service Leader: Tamia Smith
Tamia just celebrated her 9 year anniversary on December 4th. She started out as a Customer Service Associate and moved up to a Shift Leader in 2019. She was recently promoted again to a Food Service Leader at one of our Baltimore stores. While Tamia has worked at other companies during her tenure with Royal Farms, she has never left and continues to enjoy her time at Royal Farms.
What do you like most about Royal Farms?
“What I like most about Royal Farms are my co-workers. I like the customers, of course, but my co-workers are what keeps me moving.” Tamia said, “Royal Farms is a great job if you serve the customer, keep products in stock and do more cleaning than leaning.”
What do you like to do in your spare time?
Tamia says she is a homebody when she is not working, she enjoys being a mom to her 9 year old or just watching a dramatic movie on TV.
What are our employees saying?
“While working at Royal Farms, I not only was able to learn a bunch of new skills I can use in the workplace, but also got experience working in a productive work environment. It was amazing”
“Store Leaders are incredibly nice and understanding. Coworkers are nice and will help at a moment’s notice. The Store Leader provided me with great flexibility with my schedule.”
“I love that I have been given the opportunity to grow within the company. My Store Leader and District Leader are always there to help me if needed and ensure that I succeed.”
“They offer flexible hours, also help you build your 401k, and they offer nice benefits as well. Management is great! This job is really willing to work around your schedule, and everyone is so nice.”
“I love my coworkers and managers. We are all like a family.”
“It is an easy job to do, you get a discount on food, coworkers are great, and they pay over minimum wage, a fixed schedule, can pick up shifts at other stores.”
Career Path
Whether you are looking for a part-time job or a rewarding career, Royal Farms has many opportunities available. Our promote-from-within mentality provides our associates numerous opportunities for advancement.
We offer a comprehensive training program that will set you up for success as you move up the ladder. We have recently introduced our new virtual Royal Farms University sessions to assist our leadership teams in their career development.
Click on each position below to see which one is best for you!
Customer Service Associate
The Customer Service Associate is responsible for delivering exceptional service to all of our customers. They will perform many duties throughout their shift and must be able to thrive in a fast-paced environment
General Duties
- Cashier
- Food Preparation
- Stocking
- Cleaning
Key Requirements
- Customer Focused
- Enjoy working with people
- Follows rules & procedures
Shift Leader
The Shift Leader is responsible for store operations when a more senior manager is not present. This position is an entry level position and can be either full or part time. This postion is also great for someone that has the need for a flexible schedule.
General Duties
- Ensure team is providing exceptional customer service at all times
- Ensure all products are made to specifications and service times are within standards
- Coach employees on standards and procedures
- Complete daily walks and inspections
Key Requirements
- Outstanding customer service skills
- Ability to multi-task
- Proven desire & ability to follow all standards
Customer Service Leader
The Customer Service Leader (CSL) is responsible for full store operations in the absence of a more senior leader. The CSL will support the Store Leader in controlling costs, checking in vendors, and assisting customers.
General Duties
- Provide coaching and direction to employees
- Drive our mission by providing great customer service
- Ensure all employees are following our rules & procedures
Key Requirements
- Outstanding customer service skills
- Proven ability to lead and direct a team
- Organized
- Open availability
Food Service Leader
The Food Service Leader (FSL) is responsible for managing all aspects of our food service operations. The FSL manages the food service team and ensures that all food is produced to standards while maintaining all cleanliness and safety protocols.
General Duties
- Ensure adherence to all food service standards
- Complete food safety checks as required
- Supervise day to day tasks of food service team
- Provide outstanding customer service
Key Requirements
- Passion for making and serving great food
- Proven ability to follow procedures & provide great customer service
- Stong leadership ability
- Open availability
Assistant Store Leader
The Assistant Store Leader (ASL) is responsible for leading the store operations when to Store Leader is not available. The ASL will assist with hiring and training of new Associates and will support the store leader in ensuring that all policies and procedures are being followed.
General Duties
- Hiring and training
- Coaching and development of Associates
- Ensuring 100% customer satisfaction
- Execute all marketing & food service promotions
- Maintain cleanliness and safety standards
Key Requirements
- Outstanding customer service skills
- Teamwork
- Ability to multi task
- Proven leadership skills
- Accountability
- Open availability
Store Leader
The Store Leader is responsible for the overall store operations. This person will maximize store profitability by building a great management team and ensuring that our procedures are followed at all times. They have full oversight of hiring, training, and ordering for their location.
General Duties
- Hire, train, and manage all Associates
- Deliver service to our customers in a way that creates loyalty
- Maximize sales and profitability through execution of sales & marketing programs
- Supervise day-to-day tasks
Key Requirements
- Outstanding leadership and customer service skills
- Organized
- Prior management experience
- Ability to multi-task
District Leader
The District Leader is highly motivated to build a team of top performers by training and developing a strong retail operations team; providing clear, consistent direction, and recognizing individual and team contributions. He/she oversees recruiting, training, management, budget compliance, and overall operations of Royal Farms Stores to ensure excellent customer service, high quality foods, people development, food safety, store cleanliness, and maximum profitability.
General Duties
- Build effective teams
- Ensure operational excellence
- Drive standards and execution
- Coaching
- P&L oversight and accountability
Key Requirements
- Proven success as a Store Leader
- Accountable to self and others
- Organized
- Leadership
- Commitment to Royal Farms mission
Community Commitment
Donations to local Food Banks during COVID-19
